Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We’ve compiled answers to your most commonly asked questions to help you shop with ease. If you don’t find what you’re looking for, feel free to contact us directly.
1. What is your shipping policy?
We are pleased to offer free express shipping on all orders site-wide.
- Orders placed before 12 PM are shipped on the same day.
- Orders placed after 12 PM are shipped the next business day.
Enjoy fast and hassle-free delivery, always.
2. How long will it take to receive my order?
Delivery times vary depending on your location, but most orders arrive within 3–5 business days.
Once your order has been shipped, you will receive a tracking number so you can follow its journey.
3. Do you offer expedited shipping?
Currently, we do not offer expedited shipping. However, our same-day shipping policy for orders placed before 12 PM ensures your order is dispatched as quickly as possible.
4. Can I change or cancel my order after it’s been placed?
We process orders quickly, so if you need to make changes or cancel an order, please contact our customer service team as soon as possible.
If the order has already been shipped, changes or cancellations may not be possible, but our team will do their best to assist you.
5. What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition and packaging.
To start a return, please contact our customer service team. You’ll receive a prepaid return shipping label for added convenience.
6. How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number.
You can use this tracking number to monitor your order’s progress via:
- Our website: Track My Order
- The carrier’s website: Enter your tracking number directly.
7. What payment methods do you accept?
We accept the following payment options:
- Major credit cards: Visa, MasterCard, American Express
- Paypal: Secure online payments
- AfterPay: Buy now, pay later
8. Do you ship internationally?
Currently, we only ship within Australia.
We are actively working to expand our shipping options and hope to offer international shipping in the near future. Stay tuned for updates!
9. How can I contact customer service?
Our friendly customer service team is here to help. You can reach us via email at hello@goodnessbox.com.au.
Whether you have questions, need assistance with your order, or want to share feedback, we’re just a message away.
Have More Questions?
If your question isn’t listed here, don’t worry! Contact us anytime at hello@goodnessbox.com.au, and we’ll be happy to assist.
Thank you for choosing GoodnessBox! We’re here to make your shopping experience seamless and enjoyable.