GoodnessBox FAQ

Frequently Asked Questions (FAQs) | GoodnessBox

Welcome to our FAQs page! Here, you’ll find answers to the most common questions about shopping with GoodnessBox. If you need further assistance, feel free to contact us.

1. What is your shipping policy?

We offer free shipping Australia-wide on all orders.

  • Orders placed before 12 PM (AEST) are shipped the same day.
  • Orders placed after 12 PM (AEST) are shipped the next business day.

Enjoy fast, reliable, and hassle-free delivery every time.

2. How long does delivery take?

Delivery times depend on your location:

  • Standard Shipping (Free): 2–5 business days

Once your order is shipped, you’ll receive a tracking number via email to follow its journey.

3. Can I change or cancel my order?

We process orders quickly to ensure fast shipping. If you need to make changes or cancel an order, please contact our customer service team as soon as possible.

If your order has already been shipped, we may not be able to cancel or change it, but we’ll do our best to assist you.

4. What is your return policy?

We offer hassle-free returns within 30 days of purchase.

  • Items must be in original condition and packaging.
  • Contact our customer service team to initiate a return.
  • A prepaid return shipping label will be provided for your convenience.

5. How can I track my order?

Once your order has been shipped, you’ll receive an email with a tracking number. You can track your order via:

✅ Track My Order on our website
✅ Courier’s website (enter your tracking number)

6. What payment methods do you accept?

We accept a variety of secure payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express
  • PayPal: Secure online transactions
  • Afterpay: Buy now, pay later

All transactions are securely processed to protect your payment details.

7. Do you ship internationally?

At this time, we only ship within Australia.

We’re working on expanding our shipping options, so stay tuned for updates!

8. How do I contact customer service?

Our friendly customer service team is always happy to help!

📧 Email us at hello@goodnessbox.com.au.

Whether you need help with an order, have a question, or just want to share feedback, we’d love to hear from you.

Still Have Questions?

If you didn’t find the answer you’re looking for, reach out to us at hello@goodnessbox.com.au.

Thank you for choosing GoodnessBox – we’re here to make your shopping experience smooth, enjoyable, and hassle-free!