Contact information

GoodnessBox Contact Policy

At GoodnessBox, we value our customers and aim to provide exceptional service. To ensure we address your inquiries and feedback efficiently, please adhere to the following contact policy:

Contact Information

For any questions, concerns, or feedback, please reach out to us via email at:
Email: hello@goodnessbox.com.au

Response Time

  • We strive to respond to all emails within 24-48 hours, excluding weekends and public holidays.
  • During peak times or promotional periods, response times may be slightly longer. We appreciate your patience.

Inquiries We Handle

Please use the provided email address for the following types of inquiries:

  • General Inquiries: Questions about our products, services, and company information.
  • Order Support: Assistance with existing orders, including tracking information, changes, and cancellations.
  • Product Issues: Reporting damaged or incorrect items, and requesting replacements or refunds.
  • Feedback: Suggestions, compliments, or concerns regarding our products and services.
  • Wholesale and Partnerships: Inquiries about bulk purchases, partnerships, or collaborations.

Email Etiquette

To help us serve you better, please follow these guidelines when contacting us via email:

  • Subject Line: Clearly state the purpose of your email in the subject line (e.g., "Order #12345 - Tracking Inquiry").
  • Detailed Information: Provide as much detail as possible in your message, including order numbers, product names, and any relevant dates.
  • Politeness: Maintain a respectful and polite tone. We are here to help and appreciate courteous communication.

Confidentiality

Your privacy is important to us. All customer inquiries are treated with the utmost confidentiality. Personal information will only be used to address your inquiries and will not be shared with third parties without your consent.

Escalation Process

If you feel your issue has not been resolved to your satisfaction, please request an escalation in your email. Your concern will be forwarded to a senior team member for further review.

Feedback and Improvement

We are always looking to improve our services. If you have suggestions on how we can enhance your experience with GoodnessBox, please let us know.

Thank you for choosing GoodnessBox. We look forward to assisting you!

Best regards,
The GoodnessBox Team