Refund policy

GoodnessBox 30-Day Return and Refund Policy

At GoodnessBox, we strive to provide you with high-quality products and exceptional customer service. We understand that sometimes a product may not meet your expectations or needs. Therefore, we offer a 30-day return and refund policy to ensure your satisfaction.

Eligibility Criteria for Returns and Refunds:

  1. Time Frame: You have 30 calendar days from the date of delivery to initiate a return or refund request.

  2. Condition of the Product: The product must be in its original condition, unused, and in its original packaging. Any product that is damaged, used, or not in its original packaging may not be eligible for return or refund.

  3. Proof of Purchase: You must provide proof of purchase, such as an order confirmation or receipt, when requesting a return or refund.

Process for Returns and Refunds:

  1. Initiating the Request: To initiate a return or refund request, please contact our customer service team within the 30-day window. You can reach us via email at hello@goodnessbox.com.au.

  2. Providing Information: When contacting us, please provide your order number, the reason for the return or refund, and any relevant details or photographs of the product, if applicable.

  3. Return Authorisation: Once your request is reviewed and approved, we will provide you with a return authorisation number and instructions on how to return the product.

  4. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the product.

  5. Inspection and Refund: Upon receiving the returned product, we will inspect it to ensure it meets our return eligibility criteria. Once approved, we will process your refund using the original payment method. Please note that it may take up to 7 business days for the refund to appear in your account, depending on your financial institution.

Exceptions and Exclusions:

  1. Perishable Items: Perishable items, such as food or flowers, are not eligible for return or refund unless they arrive damaged or defective.

  2. Final Sale Items: Items marked as final sale or clearance are not eligible for return or refund unless they are damaged or defective upon arrival.

  3. Gift Returns: If you received an item as a gift and would like to return it, we can issue store credit to the gift recipient upon approval of the return request.

Contact Us:

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team. We're here to assist you and ensure your experience with GoodnessBox is nothing short of delightful.

Email: hello@goodnessbox.com.au 

Thank you for choosing GoodnessBox. We appreciate your trust in our products and services.