Privacy policy

GoodnessBox Website Privacy Policy

At GoodnessBox, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.goodnessbox.com.au or interact with us online.

Information We Collect:

  1. Personal Information: When you visit our website, we may collect personal information that you voluntarily provide to us, such as your name, email address, postal address, phone number, and payment information when making a purchase.

  2. Automatically Collected Information: We may also collect certain information automatically when you visit our website, including your IP address, browser type, operating system, referral URLs, and browsing behavior.

  3. Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, analyze website traffic, and gather demographic information. You can control cookies through your browser settings and opt-out of certain tracking technologies.

How We Use Your Information:

  1. To Provide Services: We use your personal information to process orders, fulfill requests, communicate with you about your account, and provide customer support.

  2. To Improve Our Website: We analyze user behavior and feedback to improve our website's functionality, content, and user experience.

  3. To Send Marketing Communications: With your consent, we may send you promotional emails, newsletters, and special offers about our products and services. You can opt-out of marketing communications at any time.

Information Sharing and Disclosure:

  1. Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting business activities, or servicing you, as long as they agree to keep your information confidential.

  2. Legal Compliance: We may disclose your information if required by law or in response to lawful requests from government authorities, such as subpoenas or court orders.

Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Choices:

  1. Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or contacting us directly.

  2. Access and Correction: You have the right to access, update, or correct your personal information by logging into your account or contacting us.

Children's Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected personal information from a child under 13, please contact us immediately.

SMS Disclosure Policy

Effective Date: [18/02/2025]

1. Introduction

GoodnessBox ("we," "our," or "us") is committed to protecting your privacy. This SMS Disclosure Policy outlines how we collect, use, and protect the information you provide when you opt-in to receive SMS communications from us.

2. Information Collection

When you opt-in to our SMS program, we collect your mobile phone number and any other information you provide voluntarily.

3. Use of Information

We use the information collected to:

  • Send you promotional offers, updates, and other marketing communications.
  • Provide customer support and respond to your inquiries.
  • Improve our services and offerings.

4. Opting Out

You can opt-out of receiving SMS communications at any time by replying "STOP" to any message you receive from us. After opting out, you will no longer receive SMS communications, but you may still receive other forms of communication from us.

5. Data Sharing and Security

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law. We implement a variety of security measures to maintain the safety of your personal information.

6. Changes to This Policy

We may update this SMS Disclosure Policy from time to time. Any changes will be posted on this page with an updated effective date.

Changes to This Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time without prior notice. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us:

If you have any questions, concerns, or feedback about our Privacy Policy, please contact us:

Email: hello@goodnessbox.com.au

Thank you for trusting GoodnessBox with your personal information. We are committed to protecting your privacy and providing you with a safe and enjoyable online experience.